NYC West Village Dog Walking & Pet CareNYC West Village Dog Walking & Pet Care
Frequently Asked Questions
What is Your Service Area?
We serve the West Village and it's bordering neighborhoods.
IS THERE A REQUIRED WALK MINIMUM?
Yes. The Golden Leash is a full-time pet care service. We provide an automated dog walking service where we show up like clock-work unless you cancel. We require a consistent Mon-Fri schedule on the same recurring times each day. An example schedule would be a 30-minute buddy walk, every Monday-Friday for the 11am-1pm pickup window.
HOW ARE WALKS SCHEDULED?
Our clients are scheduled for full-time consistent service (Mon-Fri/same times.) During our client intake interview, we ask that you please provide a two-hour pickup window for your pup's service. For example, A Monday-Friday 30-minute buddy walk during the 1pm-3pm pickup window.
HOW DO I PAY FOR SERVICES?
We accept payments via credit card, Paypal, and Venmo. We simply email client invoices via our client portal. Invoices are due on the 1st and 15th of every month after services are rendered. Payments are due within two days of receipt in order to continue services and are processed through a system that uses SSL technology to keep your information safe and encrypted. Please contact us at email@example.com for billing support.
CAN I TERMINATE MY SERVICE AT ANY TIME?
Yes. You can cancel your service at any time. We just ask that you provide us with at-least two-weeks notice where applicable.
WHAT ARE YOUR HOURS OF OPERATION?
Hours of operation are Monday – Friday from 11:00am – 5:00pm. After-hour walks with 6:00pm being the latest are an additional $6 more than regular hour walks. Weekend walks can be arranged based on availability. They are an additional $12 per service and are limited to the same hours as weekday walks. We observe the U.S. Federal Holiday Calendar.