How are walks scheduled?

Our clients are scheduled for full-time consistent service (same days/same times). During our client intake interview we ask that you please provide a two-hour pick up window for your pup's service. For example: Monday-Friday during the 1pm-3pm pick up window, for a 30-minute buddy walk.

Are your walkers insured?


Yes. We are fully insured through Pet Care Insurance.

Is there a required walk minimum?

Yes, we offer a regular ongoing dog walking service. We require a minimum of five walks per week, on the same recurring times each day. For example: every Monday-Friday for the 11-1pm window, for a 30 minute buddy walk.

How do I pay for services?

We accept payment via credit card, paypal, and venmo. We simply email you an invoice on the 1st and 15th of every month after services are rendered. Payments are due within 48 hours of invoice receipt in order to continue services. Please contact us at info@thegoldenleashnyc.com for billing support.

Can I terminate my service at any time?

Yes. You can cancel your service at any time. We just ask that you provide us with at-least two-weeks notice where applicable.

Is my payment secure?

Yes. Your payments are processed through a system that uses SSL technology to keep your information safe and encrypted.

What are your hours of operation?

Rates do not include NYC sales tax of 8.875%. Hours of operation are Monday – Friday from 11:00 AM – 5:00 PM. After-hour walks with 6:00 PM being the latest are an additional $8 more than regular hour walks. Weekend and holiday walks can be arranged based on walker availability, however they are an additional $14 per service. We observe the U.S. Federal Holiday Calendar.

How should we prepare for our walks?

We ask that you please provide waste bags, and an appropriate collar, leash, and harness where applicable. ID tags are also required prior to walks. In the event of inclement weather please leave out a towel. Please also provide a set of keys or leave a set with your doorman.