How are walks scheduled?Our clients are scheduled for full-time/consistent service (same days/same times). More than one visit can be provided per day based upon availability. During our client intake interview we ask that you please provide a two-hour pick up window for your pup's service. For example: Monday-Friday during the 1pm-3pm pick up window, for a 30-minute buddy walk.
Are your walkers insured?
Yes. We are fully insured through Pet Care Insurance.
Is there a required walk minimum?Yes, we offer a regular ongoing dog walking service. We require a minimum of five walks per week, on the same recurring times each day. For example: every Monday-Friday for the 11-1pm window, for a 30 minute buddy walk.
How do I pay for services?We accept payment via credit card, paypal, and venmo. We simply email you an invoice on the 1st and 15th of every month after services are rendered. Payments are due within 48 hours of invoice receipt in order to continue services. Please contact us at firstname.lastname@example.org for billing support.
What is your cancellation policy?You can cancel your service at any time. However, we require at least 24 hours notice of a service cancellation in order not to be fully charged for your services.
Is my payment secure?
Yes. We do not keep your credit card information on file and our payment process does not give us access to your payment information. Your payments are processed through a system that uses SSL technology to keep your information safe.